Cancellation Policy

Flexibility is at the heart of KOVR, but reliability is what makes the platform work. Our cancellation policy is designed to protect both workers and employers while providing a fair framework for when plans change.

Cancelling a Shift

If you can no longer work a shift you've been approved for, you must cancel it in the app as early as possible.

How to Cancel:

1. Go to your **Schedule** tab.
2. Tap on the shift you wish to cancel.
3. Scroll to the bottom and tap Cancel Shift.
4. Select the reason for your cancellation.

Cancellation Timeframes

The impact of a cancellation depends on how much notice you give:

• More than 24 hours notice – No penalty, but it is recorded on your internal reliability score.
• Less than 24 hours notice – Significant impact on your reliability score and a "Late Cancellation" badge on your profile for 30 days.
• Less than 2 hours notice / No-Show – Highest impact. May lead to immediate account suspension or permanent ban.

The Reliability Score

KOVR tracks a "Reliability Score" for every worker. This score is based on:

• Shifts completed as scheduled.
• Cancellations (and how far in advance they occurred).
• Punctuality (being on time for shifts).

Workers with high reliability scores (95%+) are automatically highlighted to employers as "Top Tier" workers.

Exceptions (Excused Cancellations)

We understand that emergencies happen. You may be eligible for an "excused" cancellation if you provide documentation for:

• Medical emergencies or illness.
• Family emergencies.
• Transportation failures (e.g., major flight delays, car accidents).

To request an excused cancellation after you've cancelled in-app, pleasecontact support with your documentation within 48 hours.

Shift Giveaways

Instead of cancelling, we recommend trying a Shift Giveaway. This allows another qualified worker to take your spot. If someone picks up your shift, it does not count as a cancellation for you! See ourShift Giveaway guide for details.

Employer-Led Cancellations

If an employer cancels a shift you've been approved for:

• More than 24 hours notice – No payment, but the shift is removed from your schedule.
• Between 2 and 24 hours notice – You will receive a 2-hour "booking fee" payment.
• Less than 2 hours notice – You will receive 50% of the scheduled shift's estimated total.

Next Steps

Reliability leads to success. Learn more about ratings and reviews to see how your performance affects your future opportunities.