At KOVR, we aim for seamless transactions. However, if something goes wrong with a payment, we are here to help you resolve it quickly.
Common Issues for Workers
"My shift ended but I don't see the money"
Earnings only appear in your Wallet *after* the employer approves your timesheet. Most employers do this within a few hours, but they have up to 24 hours. If it's been longer than a day, please message the employer via the shift chat.
"Instant Pay is not working"
If the Instant Pay button is grayed out, it's usually because:
- You don't have a compatible debit card linked.
- Your bank does not support instant transfers.
- Your account is under a routine security review.
Common Issues for Employers
"I was charged the wrong amount"
Incorrect charges are usually due to a timesheet error. Review the itemized invoice in your dashboard. If you accidentally approved the wrong hours, contact supportimmediately to request a correction.
"I can't add my corporate card"
Ensure the "Billing Address" you enter in KOVR matches the exact address on file with your bank. Some corporate cards require a specific ZIP code for online transactions.
How to Open a Payment Dispute
If you and the other party cannot agree on a payment amount (e.g., a disagreement over break times or arrival time), follow these steps:
- Go to the shift in your **History**.
- Tap **Get Help with this Shift**.
- Select **Payment Dispute**.
- Provide details and any evidence (like photos of a physical sign-in sheet).
Our Trust & Safety team will review the dispute and provide a resolution within 48 hours.
Next Steps
If your issue isn't listed here, see our reporting issues guide for instructions on contacting our live support team.